Frequently asked questions

Everything you need to know about TapReceipt. Can't find your answer? Get in touch.

Getting started

How long does setup take?

About 10 minutes. Create your account, click "Connect" on your POS (Square, Zettle, SumUp, or Lightspeed), and place an NFC sticker on your till. You're ready to go.

Do I need any special hardware?

Just a small NFC sticker for each till. They cost a few pence each on Amazon. Customers tap them with their existing iPhone or Android phone — no app required.

Which POS systems work with TapReceipt?

Currently: Square, Zettle (PayPal), SumUp, and Lightspeed Retail. Lightspeed Restaurant, Shopify POS, and Stripe Terminal are coming soon. If you use something else, get in touch and we'll prioritise it.

Do I need to change my till or POS setup?

No. TapReceipt connects via OAuth to your existing POS account — you don't change anything about how you take payments. We just listen for completed sales and email the receipt automatically when a customer taps.

Pricing & billing

How much does it cost?

£0.02 per receipt emailed. There's a £10 minimum monthly charge to cover small accounts. No setup fees, no long contracts. See full pricing.

Do I pay for taps that don't result in an email?

No. You only pay when a receipt is actually delivered to a customer's inbox. If they don't tap, or change their mind, you pay nothing.

Is VAT charged?

Not currently. Fordify Limited (the company behind TapReceipt) isn't VAT registered yet. If that changes, we'll give you at least 30 days' notice.

How am I invoiced?

Monthly in arrears, with 14 days to pay. We email a clear breakdown showing receipts delivered × rate.

Can I cancel anytime?

Yes — with 30 days' written notice via email. You'll only be charged for receipts already delivered up to the termination date.

For customers

Do customers need an app?

No. They just tap their phone on the NFC sticker. Their phone's built-in NFC reader opens a web page where they enter their email once. From then on, future taps at the same shop are instant.

What if a customer doesn't have a smartphone?

Your existing receipt printer keeps working. TapReceipt is an add-on for customers who want digital receipts — it doesn't replace your existing setup.

What if a customer doesn't want to share their email?

They don't have to. No tap, no email, no charge. You don't lose anything.

Privacy & security

Is TapReceipt UK GDPR compliant?

Yes. We act as a data processor for our merchants under UK GDPR Article 28. Customers have full rights to access, export, and delete their data via the Settings page on any receipt. See our Privacy Policy and Data Processing Agreement for full details.

How is customer data protected?

Data is encrypted in transit (HTTPS), passwords are hashed with PBKDF2, optional 2FA is available on every account, and webhook signatures from POS providers are verified. We delete old data automatically after 2 years.

Can I do email marketing through TapReceipt?

Yes — but only to customers who have explicitly ticked the marketing opt-in box when receiving their receipt. We keep audit records of every consent. Misuse will result in account suspension.

Technical

What happens if my POS is offline?

TapReceipt only fires when your POS sends a webhook for a completed sale. If your POS is offline, no webhook fires — but TapReceipt doesn't interfere with your payment process. Your POS works exactly as before.

Where is data hosted?

All data is hosted on Hetzner servers in Germany (EU/UK adequacy). Email delivery is via Postmark (USA, under Standard Contractual Clauses).

Do you have an API?

Not publicly yet. If you have a use case, get in touch.

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