Going paperless at your till: what to expect

Switching from paper to digital receipts isn’t a massive undertaking, but there are a few small things shops tend to learn in the first week. Here’s the cheat sheet.

The numbers

Printed receipts mean paper to buy, rolls to change and reprints at the counter. TapReceipt is 2p per receipt actually delivered. For a shop doing 200 transactions a day with 60% opt-in, that’s roughly £14 saved per day — over £5,000 per year.

The customer reactions

About 60-70% of customers will opt in within the first month. The rest either don’t have their phone handy, prefer paper, or simply don’t notice the card. That’s fine — keep your printer for them.

The ones who do opt in love it. Many will say it’s the first time a shop has done something noticeably modern. A small thing, but it sticks.

What shops get wrong in week one

• Hiding the card. If customers can’t see it, they won’t tap. Place it beside the card terminal at face height, not under it.
• Not mentioning it. A one-liner from staff — “digital receipt? Just tap your phone here” — makes a big difference compared with a silent card.
• Putting it too far from the card reader. Customers tap, look around for the card, then walk off. Keep them within 30cm.
• Forgetting to test it. Tap it yourself once a day with your own phone. Makes sure the card, your POS, and TapReceipt are all in sync.

What changes for you

Honestly? Not much. Your POS works the same. Your card reader works the same. You print fewer receipts. Once a month you get a single invoice from us for the receipts that were actually delivered.

If you want to try it for your shop, it takes 10 minutes to set up and you can cancel any time.